Residential Program Outcomes


Cedar Ridge                            

Residential Program Outcomes

Goal # 1

Assure Timely Access to Treatment Services

Narrative

Many individuals seek treatment during a time of crisis or exacerbated symptomatology.     It is critical to make timely accommodations to initiate treatment services.  A delay in initiating treatment could deter a client from entering treatment or could result in client’s loss of faith in the organization’s ability to meet their needs.

2018 Goal 

Ninety percent (90%) of intake referrals will be placed within 6 weeks.  The average length of time between initial inquiry & residential admission will not exceed 45 days.

Result

The Landing at Cedar Ridge:  In 2018, The Landing at Cedar Ridge admitted 188 total residents.  Of those, 182 (96.8%) were able to be placed within 6 weeks of initial inquiry.     The average length of time between inquiry and recovery housing admission was 14.3 days.  

The Schultz at Cedar Ridge:  The Schultz at Cedar Ridge opened in October of 2018 and admitted 20 total residents from October 1 to December 31, 2018.  Of those, all 20 (100%) were able to be placed within 6 weeks of initial inquiry.     The average length of time between inquiry and recovery housing admission was 5.5 days.  

Goal # 2

Enhance Overall Client Satisfaction

Narrative

A client’s level of satisfaction is crucial as it provides a first-hand account of the client’s impressions regarding the organization, treatment providers, facilities and their overall treatment experience.  Clients who are satisfied with their treatment experience are more likely to recommend the organization to friends, family members and other acquaintances within the community - thereby enhancing the organizations reputation and vitality.    

2018 Goal 

Ninety percent (90%) overall satisfaction rate will be reported via anonymous satisfaction surveys collected from clients served.  

Result

The Landing at Cedar Ridge:  A total of 125 satisfaction surveys were submitted by residents at The Landing.     The overall satisfaction rate for the year was 93.4%.  

The Schultz at Cedar Ridge:  The Schultz at Cedar Ridge opened in October of 2018 and collected 7 total resident satisfaction surveys from October 1 to December 31, 2018.  The overall satisfaction rate for this time period was 98%

Goal # 3

Enhance Overall Referral Source Satisfaction

Narrative

Referral source feedback can provide a first-hand account of the of the experience of coordinating and linking clients with the services provided by the organization.   Referral sources who are satisfied with their experience are more likely to refer client’s again - thereby enhancing the organizations reputation and vitality.      

2018 Goal 

Ninety percent (90%) overall satisfaction rate will be reported via anonymous satisfaction surveys collected from referral sources. 

Result

In 2018, 28 referral source satisfaction surveys were returned to the organization. 

The average referral source satisfaction rate for 2018 = 87.00%