Residential Program Outcomes

Residential Program Outcomes

Goal # 1

Assure Timely Access to Treatment Services

Narrative

Many individuals seek treatment during a time of crisis or exacerbated symptomatology. It is critical to make timely accommodations to initiate treatment services. A delay in initiating treatment could deter a client from entering treatment, or could result in client’s loss of faith in the organization’s ability to meet his or her needs. 

2021 Goal 

A. Ninety percent (90%) of intake referrals will be placed within 6 weeks. 

B. The average length of time between initial inquiry and residential admission will not exceed 30 days.

C. Ninety (90%) percent of admissions will have a Medical History and Physical Examination (H&P) completed within Twenty-four (24) hours of being admitted to a residential facility. 

Result

A. 100% of Admits in 2021 were placed within 6 weeks of inquiry. 

B. For 2021 the overall average for days between inquiry and residential admission was 8.28 days. 

C. For 2021, 99% of intakes into the residential facilities had an H&P completed within 24 hours. 

Goal # 2

Enhance Overall Client Satisfaction

Narrative

A client’s level of satisfaction is crucial as it provides a first-hand account of the client’s impressions regarding the organization, treatment providers, facilities and their overall treatment experience. Clients who are satisfied with their treatment experience are more likely to recommend the organization to friends, family members and other acquaintances within the community - thereby enhancing the organizations reputation and vitality. 

2021 Goal 

Ninety percent (90%) overall satisfaction rate will be reported via anonymous satisfaction surveys collected from clients served.   

Result

For 2021, the total overall satisfaction rate for residential services was 97% 

Goal # 3

Enhance Overall Referral Source Satisfaction

Narrative

Referral source feedback can provide a first-hand account of the experience of coordinating and linking clients with the services provided by the organization. Referral sources who are satisfied with their experience are more likely to refer clients again - thereby enhancing the organization’s reputation and vitality.  

2021 Goal 

Ninety percent (90%) overall satisfaction rate will be reported via anonymous satisfaction surveys collected from referral sources.

Result

Overall Stakeholder Satisfaction (%) for 2021 was 88%.