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Cedar Ridge Privacy Policy
Cedar Ridge Privacy Policy & Terms
At Cedar Ridge Behavioral Health Solutions, along with our affiliates ("Cedar Ridge", "we", "us"), we prioritize your privacy and are dedicated to protecting the information you share with us. This document outlines how we handle the Personal Information collected through our website, applications, and services (referred to collectively as "Services"). It does not extend to the context processed on behalf of our API customers, which is covered by separate agreements.
1. Collection of Personal Information
- We gather Personal Information about in the following ways:
- Directly from You: when you create an account, use our Services, or communicate with us, we collect:
- Account Information: Your name, contact details, account credentials, payment information, and transaction history.
- Content: Personal Information in your input, uploads or feedback to our Services.
- Communication Information: If you contact us, we collect your name, contact details, and message contents.
- Social Media Information: Interacting with our social media accounts may result in us collecting your contact details. The social media platforms may also provide us with aggregated user interaction data.
- Directly from You: when you create an account, use our Services, or communicate with us, we collect:
- Automatically Collected Information: As you navigate and interact with our Services, we collect:
- Technical Information: Browser/device data, IP addresses, usage patterns, and cookies to enhance your experience and improve our Services.
2. Use of Personal Information
We use your Personal Information to:
- Deliver and improve our services.
- Communicate with you about updates and offerings.
- Conduct research and prevent fraud.
- Comply with legal obligations and protect our rights.
3. Disclosure of Personal Information
We may share your Personal Information with:
- Service Providers: To support our business operations and service delivery.
- During Business Transfers: As part of mergers, acquisitions, or other business transitions.
- For Legal Reasons: When necessary to comply with laws to protect our interests and safety.
4. Your Rights
Depending on location, individuals may have certain statutory rights in relation to their Personal Information. For example, you have the right to:
- Access your Personal Information and information relating to how it is processed.
- Delete your Personal Information from our records.
Rectify or update your Personal Information. - Transfer your Personal Information to a third party (right to data portability).
- Restrict how we process your Personal Information.
- Withdraw your consent - where we rely on consent as the legal basis for processing at any time.
- Object to how we process your Personal Information.
You can exercise these rights by contacting us at info@crbhs.org.
5. Children's Privacy
Our Services do not target children under 13. We do not knowingly collect information from children under this age. We will investigate any notification and if appropriate, delete the Personal Information from our systems. If you are 13 or older, but under 18, you must have permission from your parent or guardian to use our services.
6. Third-Party Websites
Our Services may link to external sites not governed by this Privacy Policy. We recommend reviewing their privacy policies independently.
7. Security and Retention
We employ measures to protect your Personal Information but cannot guarantee absolute security. We retain your data as necessary for service provision and compliance with legal obligations.
8. International Users
Your Personal Information may be processed and stored in the United States and other jurisdictions, under the legal bases outlined for our international operations.
9. Policy Updates
We may periodically update this Privacy Policy. Changes will be posted on our website, along with the effective date.
10. Contact Us
For any questions or concerns regarding this policy, please reach out to our support team at info@crbhs.org.
Consent to Communication
Scope of Consent: BY submitting your personal information on our website, including your name, telephone number, and email address, yo eager that Cedar Ridge, its subsidiaries, affiliates, and our trusted third-party partners may contact you by various communication methods, including but not limited to emails, phone calls, text messages, and postal mail. This communication may be aimed at information you about new products, services, promotions, and offers that you might find valuable.
Automated Calls and Messages: You acknowledge that consent includes receiving autodialed and prerecorded messages or calls delivered via automated technology, to the phone number you provided. We will obtain separate, express consent for telemarketing calls as required by law.
Third-Party Communication: you agree that we may share your personal information with trusted third parties for them to contact you with relevant offers and services. However, your information will be shared in accordance with our Privacy Policy and applicable laws concerning data protection and privacy.
Voluntary Nature of Consent: Providing your consent is completely voluntary, and you may withdraw your consent at any time. To withdraw your consent, please follow the opt-out instructions provided in our communications or contact our customer service.
Data Protection and Privacy
Use of Information: We use the information you provide to tailor our communication with you improving your experience with our products and services. We also use your information for internal analytics, market research, and compliance with legal obligations.
Sharing and Disclosure: We do not sell your personal data. We only share your data with trusted third parties who adhere to our data protection standards or when required by law. Our third-party partners are obligated to protect your information and are prohibited from using your data for purposes other than those specified by Cedar Ridge.
Data Security: We are committed to keeping your personal data secure. We implement appropriate technical and organizational measures to protect against unauthorized or unlawful processing and against accidental loss, destruction or damage.
Rights of Individuals: You have rights regarding your personal data, including the right to access, correct, delete, or restrict the processing of your data. You also have the right to object to processing and the right to data portalbility. To exercise these rights, please contact us.
Appointment Reminder Communications
Cedar Ridge Behavioral Health Solutions may send appointment reminders to clients via phone, email, or text message.
These communications are used solely to assist individuals in remembering scheduled appointments or receiving service-related notifications.
Individuals may opt out of appointment reminder text messages at any time by following the instructions provided in the message or by contacting our office.
SMS and Mobile Information Privacy
Cedar Ridge Behavioral Health Solutions respects the privacy of individuals who communicate with us via mobile devices.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing to subcontractors in support services, such as customer service providers or messaging platform providers, is permitted only when necessary to deliver our services.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.
Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.
Sharing of Information
Cedar Ridge Behavioral Health Solutions does not sell personal information to third parties.
We may share information only in limited circumstances, including:
- With service providers who assist us in operating our organization (such as IT or messaging service providers)
- When required by law, court order, or regulatory authority
- When necessary to protect the safety of clients, staff, or the public
- When permitted or required under applicable healthcare privacy laws
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.
Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.
Data Security
Cedar Ridge Behavioral Health Solutions implements reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect information, no internet transmission can be guaranteed to be completely secure.
Third-Party Websites
Our website may contain links to external websites. Cedar Ridge Behavioral Health Solutions is not responsible for the privacy practices of those websites.
Users are encouraged to review the privacy policies of external sites before providing personal information.
Changes to This Privacy Policy
Cedar Ridge Behavioral Health Solutions may update this Privacy Policy periodically. Updates will be posted on this page with an updated effective date.
By using our services or opting in to communications, you agree to these terms.
Appointment Reminder Messaging Program
Cedar Ridge Behavioral Health Solutions may provide appointment reminder messages to individuals who choose to receive them.
These messages are designed to help individuals remember scheduled appointments or receive important service-related notifications.
Examples of messages may include:
Appointment reminders
Appointment confirmations
Appointment updates or scheduling notices
Message Frequency
Message frequency may vary depending on appointment scheduling and service communications. Recipients may receive recurring messages related to scheduled appointments.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier and service plan.
Opt-Out Instructions
You may opt out of receiving text message reminders at any time by replying:
STOP
to any text message you receive from Cedar Ridge Behavioral Health Solutions.
After opting out, you will no longer receive text message reminders unless you re-enroll.
Assistance / Customer Support
For assistance regarding appointment reminders or messaging services, you may contact:
Cedar Ridge Behavioral Health Solutions
Phone: 855-692-7247
Email: info@crbhs.org
You may also reply:
HELP
to any text message to receive additional assistance information.
Carrier Liability Disclaimer
Mobile carriers are not liable for delayed or undelivered messages.
Acceptable Use
Users agree not to misuse Cedar Ridge communication systems or attempt to interfere with the delivery of services.
Modifications
Cedar Ridge Behavioral Health Solutions may update these Terms & Conditions periodically. Updates will be posted on our website and become effective upon posting.
Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact:
Cedar Ridge Behavioral Health Solutions
841 Steubenville Ave
Cambridge, Ohio 43725
Phone: 855-692-7247
Email: info@crbhs.org