2022 Outpatient Services Outcomes
Cedar Ridge Outpatient Program Outcomes |
Goal # 1 |
Assure Timely Access to Treatment Services |
Narrative |
Many individuals seek treatment during a time of crisis or exacerbated symptomatology. It is critical to make timely accommodations to initiate treatment services. A delay in initiating treatment could deter a client from entering treatment or could result in client’s loss of faith in the organization’s ability to meet his or her needs. |
2022 Goal |
Ninety percent (90%) of intake assessments will be scheduled within 14 days of request for services from referral source . |
Result |
Cambridge Outpatient had an average of 76% of intakes completed within 14 days of request. Zanesville Outpatient had an average of 70% of intakes completed within 14 days of request and St. Clairsville Outpatient had an average of 92% of intakes completed within 14 days of request. |
Goal # 2 |
Improve Client Attendance at Scheduled Treatment Appointments |
Narrative |
A client’s failure to appear for a scheduled treatment appointment is not only an inefficient use of staff time, but an indicator that the client is not receiving services at the frequency prescribed by the treatment plan, which may indirectly delay (or otherwise negatively impact) treatment outcomes. |
2022 Goal |
Seventy percent (70%) of all scheduled treatment appointments will be attended |
Result |
Cambridge Outpatient had a 68 percent (68%) show (attended rate) for all scheduled appointments. Zanesville Outpatient had a 72 percent (72%) show (attended rate) for all scheduled appointments. St. Clairsville had a 69 percent (69%) show (attended rate) for all scheduled appointments. |
Goal # 3 |
Enhance Overall Referral Source Satisfaction |
Narrative |
Referral source feedback can provide a first-hand account of the experience of coordinating and linking clients with the services provided by the organization. Referral sources who are satisfied with their experience are more likely to refer clients again - thereby enhancing the organization’s reputation and vitality. |
2022 Goal |
Ninety percent (90%) overall satisfaction rate will be reported via anonymous satisfaction surveys collected from referral sources. |
Result |
Overall Stakeholder Satisfaction (%) for 2022 was 97.5% |