Outpatient Services Outcomes


Cedar Ridge                            

Outpatient Program Outcomes

Goal # 1

Assure Timely Access to Treatment Services

Narrative

Many individuals seek treatment during a time of crisis or exacerbated symptomatology.     It is critical to make timely accommodations to initiate treatment services.  A delay in initiating treatment could deter a client from entering treatment or could result in client’s loss of faith in the organization’s ability to meet his or her needs.

2018 Goal 

Ninety percent (90%) of intake assessments will be scheduled within 14 days of request for services from referral source.

Result

Cambridge Outpatient:  95.7% of all intakes were scheduled within 14 days of the initial contact to initiate services. 

Zanesville Outpatient:  98.7% of all intakes were scheduled within 14 days of the initial contact to initiate services.   

Goal # 2

Enhance Overall Client Satisfaction

Narrative

A client’s level of satisfaction is crucial as it provides a first-hand account of the client’s impressions regarding the organization, treatment providers, facilities and their overall treatment experience.  Clients who are satisfied with their treatment experience are more likely to recommend the organization to friends, family members and other acquaintances within the community - thereby enhancing the organizations reputation and vitality.    

2018 Goal 

Ninety percent (90%) overall satisfaction rate will be reported via anonymous satisfaction surveys collected from clients served.  

Result

A total of 92 satisfaction surveys were submitted by Cedar Ridge Outpatient Clients in 2018.  The overall satisfaction rate for the year was 95%.  

Goal # 3

Enhance Overall Referral Source Satisfaction

Narrative

Referral source feedback can provide a first-hand account of the of the experience of coordinating and linking clients with the services provided by the organization.   Referral sources who are satisfied with their experience are more likely to refer client’s again - thereby enhancing the organizations reputation and vitality.      

2018 Goal 

Ninety percent (90%) overall satisfaction rate will be reported via anonymous satisfaction surveys collected from referral sources. 

Result

In 2018, 28 referral source satisfaction surveys were returned to the organization. 

The average referral source satisfaction rate for 2018 = 87.00%