Driver Intervention Program Outcomes


Cedar Ridge                            

Driver Intervention Program Outcomes

Goal # 1

Assure Timely Access to Treatment Services

Narrative

Many individuals seek treatment during a time of crisis which may include legal charges or exacerbated symptomatology.  It is critical to make timely accommodations to initiate treatment services for both clients and referral sources.  A delay in initiating treatment could deter a client from entering treatment or could result in client’s or court’s loss of faith in the organization’s ability to meet his or her needs.

2018 Goal 

Ninety percent (90%) of all DIP referrals will be scheduled to attend DIP within 60 days of initial inquiry.  The average length of time between initial inquiry and assigned DIP weekend will not exceed 45 days.

Result

Guernsey County:  86.6% of DIP participants were scheduled within 60 days of their initial inquiry with the average number of days from initial call to starting the program being 25.6 days. 

Muskingum County:  100% of DIP participants were scheduled within 60 days of their initial inquiry with the average number of days from initial call to starting the program being 20.6 days.

Goal # 2

Enhance the Rate of Clients Discharged Due to Meeting Program Learning Objectives

Narrative

Clients discharge from treatment for various reasons, both positive and negative.  A successful discharge is one in which all treatment goals or program objectives have been met, and client no longer requires services through the program.  A successful discharge following the client’s treatment experience is often reflective of high-quality services provided by the organization.     

2018 Goal 

DIP participants will demonstrate an average score of 80% or higher on the post-test. 

Result

Guernsey County:  Average post-test score = 94%

Muskingum County:  Average post test score = 96%

Goal # 3

Enhance Overall Client Satisfaction

Narrative

A client’s level of satisfaction is crucial as it provides a first-hand account of the client’s impressions regarding the organization, treatment providers, facilities and their overall treatment experience.  Clients who are satisfied with their treatment experience are more likely to recommend the organization to friends, family members and other acquaintances within the community - thereby enhancing the organizations reputation and vitality.    

2018 Goal 

Ninety percent (90%) overall satisfaction rate will be reported via anonymous satisfaction surveys collected from clients served.  

Result

A total of 72 satisfaction surveys were submitted by DIP participants in 2018.     The overall satisfaction rate for the year was 94%.  

Goal # 4

Enhance Overall Referral Source Satisfaction

Narrative

Referral source feedback can provide a first-hand account of the of the experience of coordinating and linking clients with the services provided by the organization.   Referral sources who are satisfied with their experience are more likely to refer client’s again - thereby enhancing the organizations reputation and vitality.      

2018 Goal 

Ninety percent (90%) overall satisfaction rate will be reported via anonymous satisfaction surveys collected from referral sources. 

Result

The average referral source satisfaction rate for 2018 = 87.00%